Ever wished you could be a fly on the wall and listen in on incoming calls to make sure your team is using the opportunity to convert a conversation into a tour? Have you ever wondered how effectively your team uses their communication skills to the best of their abilities? Our Active Eye service arms you with the knowledge you need to make informed training and staffing decisions.

Make Active Eye your personal spy. We'll call your business, ask strategic questions with the premise of learning more about your services and then we'll report back to you on the performance of your team.

Our team of shoppers are experienced membership consultants with years of experience. When they call, they are not objectionable and they will commit to an appointment if your membership consultant meets the criteria for the call. You will receive an in depth report on each call that  includes:

• A breakdown of each question and the response
• A summary report of how the calls can be improved
• A sample incoming call script
• Copies of every call made

Active Staff Training

The goal of every incoming call is to convert every inquiry into a potential member and then book them for a tour. You and your team can do this in less than 3 minutes when you know how simple it is to build the rapport necessary for winning a persons trust and getting them to commit to a club visit. Skip a step and you risk losing the only opportunity you may ever have at introducing the caller to your business.

Therefore, it's crucial that everyone who answers your phone must be given the necessary tools to turn a professional phone inquiry into a successful booking. Active Management has perfected the technique and developed a staff training program that includes training with a scripted form, practice and performance feedback.