Here is a list of general business presentations that you can have Justin deliver to your staff or at your next conference. Click on a title below to read more.

• Customer Service is the Key
• Guerilla Marketing
• 31.5 Retention Strategies
• Selecting the Ultimate Team of Professionals
• Good to Great
• Firms of Endearment
• The Secrets to Goal Setting
• Shhhh...Nine Secrets to Grow Your Business
• Blue Ocean Strategies
• The Experience Economy is Alive and Kicking
• So You Think You're a Leader, Huh?

Customer Service is the Key [75 minutes]

The only way to differentiate yourself from your competitor is service. In many aspects you deliver the same final product as your competitors, so the key is HOW do you deliver it? The way you meet, greet, communicate and farewell your customers on a daily basis will improve your retention. Learn the importance of customer service and the financial implications of superior service. Look at a variety of industries and see what we can learn from them. And finally, practice some challenging opportunities that occur in your business every day! This will give you the tools to be prepared in order to give that superior service. TOP^

Guerrilla Marketing [90 minutes]

Establish yourself in the community as the expert and this will build trust with your potential purchasers. You can attack your competitors with aggressive positioning in the market place, so that you are the first person that your customers think of when they need to make a purchase. But this form of marketing where we use enthusiasm and not cash, can add a new dimension to your staff’s job by including community outreach. Together you can improve your sales and retention by using guerrilla marketing. This session will give you tactics and ideas to develop an assault on your community with marketing. TOP^

31.5 Retention Strategies [75 minutes]

Remember the basics? We all forget them and often need a reminder! This fast paced session will remind you of successful customer service strategies guaranteed to boost your retention. You will receive practical examples of the strategies and a plan of how and when to use them. You will leave this session with a tool box of strategies that you can put into the place the very next day and see the benefits immediately. TOP^

Selecting the Ultimate Team of Professionals [75 minutes]

Many believe your people are your greatest asset. For a great business you need to have the right people in the right seats in your bus. This session will give you some tips on how to ensure you get the right people. Learn an extensive interview process that will increase your chance of employing the right people. Plus it will help set the culture of your organisation, should your applicants be successful. This session is critical for anyone that employees people. TOP^

Good to Great [60 minutes]

Good is the enemy of great and this is the reason why we have so few things that are truly great. At the end of our lives we look back and are happy because we had a good life but we have squandered the opportunity to have had a truly great life because we are content with goodness. We don’t attain great career growth or wealth as we are happy with our good job and good income. In many cases if it is effective and works: “No worries Mate! TOP^

You will walk away from this session with the principles of greatness that will enhance your worth as an owner, employee and human being. You will learn the keys to ensuring should you leave your work place or clients that you will leave an unfillable hole - a sign of true greatness! TOP^

Firms of Endearment [75 minutes]

Your community ‘loves’ you to be involved with them. They want to be a customer of a firm of endearment and people love to work for them. Firms of endearment are few and far between but they focus on such values as love, joy, authenticity, empathy, and soulfulness and have still seen growth of over 1000% in 10 years. They think of meeting the needs not of the owners, but of their stakeholders, which include employees, suppliers and the community. In this session learn how your business can use the successes of EBay, Google, Starbucks, and Toyota to increase your profit. To take your business to another level, you cannot afford to miss this session. TOP^

The Secrets to Goal Setting? [75 minutes]

Whether you have to set goals for your staff, your clients or even yourself this session will give you a 7 point plan for success. There are 3 types of people: Letters; Watchers; and Makers! You will learn in this session how to be a ‘Maker’ through setting goals. Find out why you should set goals and what the difference is in people’s lives who set goals and those who don’t. Most importantly, you will start the process for achieving your own personal goals for the next 90 days! TOP^

Shhhh . . . 9 Secrets to Grow Your Business [60 or 90 minutes]

With only a limited number of seats available, you can be one of the lucky people to learn how to master the secrets of growing your business. Using the template from 100’s of successful CEO’s from Bill Gates to Jack Welch, you will learn the secrets to replace the helter-skelter of business to a disciplined approach – an approach that breads harmony, vision, understanding, leadership and wealth. This session is for the few people who are prepared to be strategic in order to reach their goals. You will leave with the skills to write a one page Strategic Plan and catapult your business to a new stratosphere! TOP^

Blue Ocean Strategies [60 minutes]

If you are looking to the future of your business, get out of the bloody red oceans and find yourself a blue ocean! ‘Red oceans’ are well explored and crowded with competitors; blue oceans represent untapped market space. This may mean a re-design of your product as Cirque du Soleil did for the circus. Differentiate yourself with a new business model and this session will explain what you need to do. It is a great strategic with excellent examples of what you can do that will innovate your business. TOP^

The Experience Economy is Alive & Kicking – are you? [60 minutes]

What would you do differently in your business, if people first had to pay for admission? Would you be still be in business if there was a $5 entrance fee into your club or studio? In 1999, Joseph Pine and James Gilmore’s book ‘The Experience Economy’ catapulted onto the Best Seller list. Ten years down the track, the philosophies they shared have never been more relevant. An experience occurs when a business intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event. Commodities are fungible, goods tangible, services intangible, and experiences memorable. And what are you doing to create these experiences. In this strategic session you will walk with ideas that will differentiate yourself from your competitor. TOP^

So you think you’re a leader huh? [60 minutes]

In the movie Gladiator, the soldiers rallied behind Maximus in battle, in the Colosseum and for the cause. Wouldn’t it be nice to have such leadership attributes in real life, so your team rally behind you and support your cause. This session will cover what are the key attributes to being a good leader. You will even receive a check-list on how to measure your leadership capabilities are seen by Team. Leadership can be developed and this session could be your first step to becoming a great leader. TOP^