Special Opportunity: Register with Stacey now for 2 FREE Mystery Shopper Calls this month. Email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  now but hurry as this opportunity ends at the end of the month!

Ever wished you could be a fly on the wall and listen in on incoming calls to make sure your team is using the opportunity toconvert a conversation into a visit or sale? Have you ever wondered how effectively your team uses their communication skills to the best of their abilities?

Our Mystery Shopper Program arms you with the knowledge you need to make informed training and staffing decisions.

The Active Mystery Shopper Program has an extensive check list that is tailored to meet your needs. We'll call your business, ask strategic questions with the premise of learning more about your services and then we'll report back to you on the performance of your team. We’ll organise a tour and provide quality feedback on the standard of the tour. Or we can just walk in and see if you are open for business!

Our team of shoppers are experienced membership consultants with years of experience. When they visit or call, they are not objectionable and they will commit to a membership or a visit if your consultant meets the criteria that we set with you.You will receive an in depth report on each call thatincludes:

• A breakdown of question and the response
• A summary report of how the calls can be improved
• Copies of every call made and every tour conducted for you to share with your team.

All programs are tailored on your needs and goals. For an indication download our Incoming Calls Mystery Shopper Flyer.

What you learn will be invaluable and empowering, especially when combined with our Active Staff Training program. Call us on028007 0347 and or This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This just might be the most profitable call you will ever make!

Don’t Believe Us? Here is what our customers say . . .

“Stacey and her team of mystery shoppers have provided our business an outstanding, measurable training tool. As a business we can send staff to training sessions ad nauseabut there is nothing like providing staff ‘real’ feedback about their performance. By making staff aware of monthly mystery calls and evaluating their performance, we have increased the skill level of our customer serviceand membership teams. Mystery calling has been an invaluable training tool, and allows us to reinforce systems and procedures we’ve implemented across our facilities. Dollar for dollar, it’s up there with the best marketing and/or training investment we’ve ever made.”

- Rob Heinjus, CASA Leisure

Active Staff Training

The goal of every incoming call is to convert every inquiry into a potential customer and then invite them to visit. You and your team can do this in less than 3 minutes when you know how simple it is to build the rapport necessary for winning a persons trust and getting them to commit. Skip a step and you risk losing the only opportunity you may ever have at introducing the caller to your business.

Therefore, it's crucial that everyone who answers your phone must be given the necessary tools to turn a professional phone inquiry into a successful booking. Active Management has perfected the technique and developed a staff training program that includes training with a scripted form, practice and performance feedback.

Active Quality Assurance Guarantee:

If you feel the impact on your business does not warrant full payment of the invoice, we understand. Simply pay what you feel the service is worth to your business.

This e-mail address is being protected from spambots. You need JavaScript enabled to view it or Call us on 02 8007 0347 NOW to find out how we can help.

Special Opportunity: Register with Stacey now for 2 FREE Mystery Shopper Calls this month. Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it now but hurry as this opportunity ends at the end of the month!