Online reviews and social media have replaced the water cooler referral system. In days gone past we learned about gyms we should join from workmates at the water cooler, school playground or at a dinner party.

Now every day, people review your facility with the comments and engagement online with your brand. In this entertaining professional development video, you’ll learn how important your customer service is and how to embrace the clients who complain. You want them complaining, so you can get better!

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