Filex 2019 Insights from Carol Richardson

FILEX 2019 Hi-Lights from an education perspective

Health and wellness are fast becoming an integral part of people’s fitness journey, no longer is it just about joining a gym to get fit and look good, it is a balancing act, people are time poor and under stress we need to provide the solution whilst making it as easy as possible for them to access this

What are the 3 Golden Nuggets you are leaving with?

  • Onboarding and member induction is key to getting them the outcomes they are looking for to stay with you long term
  • Know your members, build relationships, listen and then act on feedback
  • Building a strong cohesive team where all staff are aligned with the core values that have been set for the business

Why should someone attend Filex 2020?

Every time I have attended a Filex conference I have come home with a renewed energy and enthusiasm for my chosen career in fitness. Hearing about other fitness businesses success stories and being able to learn how they have achieved these results is inspiring.