We spend more time with our work mates than with our friends and sometimes even more than with our family!
We find out about the people we work with through trial and error in communication and their response to our actions. And very rarely, if EVER, through conversation!
In 3 minutes I’ll share 6 segments for your User Guide, so staff know you.
Welcome to FR3 Minutes For Your Fitness Business with actionable tips this week to have a better understanding of your staff to make them productive!
Igor Krughrud, the CEO of QuestBack, who said he developed a one page user manual so people could understand how to work with him.
He started using this as he noticed staff were treating everyone the same, despite their individual needs, quirks and traits.
The concept of the User Guide is to help people adapt to each other as they understand each other better.
If we can understand how people like to communicate or be communicated to do, that’s gotta help – wouldn’t you agree?
If we know how to bring up problems, issues or challenges with our boss, that’s also gotta help.
And if our boss knows that we are not the energiser bunny and love private praise rather than public recognition – that’s gotta help too – right?
A User Guide is a start to streamlining your relationships with a description of your quirks, values, communication styles and more!
Here are six suggested segments for your User Guide that comes from Abby Falik, the CEO of Global Citizen Year:
- My Style
- What I value
- What I don’t have patience for
- How to best communicate with me
- How to help me
- What people misunderstand about me
Falik suggests that you then add 3 to 5 bullet points under each of those headlines.
Remember, these are specifically designed to minimise – if not get rid of altogether – conflict owing to differences between our team members and us!
These categories help ensure team mates just don’t understand you but also how to productively and positively engage with you.
The most creative and collaborative teams are the ones where team members openly and honestly share without fear of judgement.
The better your team know each other the easier it is to navigate conflict, empathise, critique, share and even praise.
Thanks for watching FR3Minutes for your fitness business now join the Active Management community for more business tips at activemgmt.com.au/membershipoptions.
Justin is the Managing Director of Active Management, which he began January 2004. He offers coaching to businesses worldwide in everything from start up and design to marketing and sales systems. Justin also facilitates four Australian and New Zealand ‘fitness industry roundtables’ events, which allows him to see a huge cross section of business models.