Are you sometimes apprehensive about how your employees perform on any given average day?
Are you fully aware of their work ethic and their attitude?
Are you ready to satisfy your curiosity and see the great observational powers that Mystery Shopping will bring you?
In a competitive industry even the smallest change in your customer service can produce great results. It is these changes that could be brought about only by a Mystery Shoppers feedback.
A Mystery Shopper experiences your business on a normal working day and it will bring out a very clear picture of which parts need to be focused on to improve your business performance.
Our Mystery Shopping program covers the whole set of service criteria from the moment a prospective member enters your facility, to the greeting and start of a conversation – so first contact, professionalism, sales & communication skills and observance of all areas of your facility.
Mystery Shoppers for your business are the key to unlock great potential!
Our Mystery Shopping program is adapted exclusively for the Fitness Industry and your unique business requirements. We will bring back the best corrective feedback and data. Each report you receive will provide useful information for your business. Our Mystery Shopping program is conducted with integrity and discretion.
We can help you create solutions to your customer service, your sales and to your employee motivational needs.
Consider making mystery shopping an ongoing part of your overall company initiatives to develop real awareness of customer service and reinforce your sales!
Our mission is to encourage, grow and facilitate outstanding customer service, leading to member satisfaction and increased business. Our services enable transformative insights and priorities to emerge, allowing our clients to take action, to affect positive change and drive improved business performance.
Experienced and results orientated Lisa delivers exceptional customer service, reflecting her commitment to her clients’ success. She combines a warm, compassionate personality with steely determination and focus. Lisa’s early experience working in Media followed by her career in the Real Estate Industry that spans over 25 years is where she has honed her Sales, Marketing and Customer Service skills. Dedicated to her clients’ success shines through in her everyday approach and she is both passionate and proactive with a genuine knowledge and belief that Mystery Shopping can make a huge difference in your business. Lisa is an avid bibliophile and works as a writer and editor in her spare time.