Hiring, Training & Recognition Of Your Humans [Part 6]
Culture is dependent on who you hire, who you terminate and how you compensate
- “What you tolerate – You encourage!”
- “Lack of involvement = Lack of commitment!”
- Everyone in the organization should understand the organization’s “WHY”. This is the only way to differentiate beyond your facility and programming aspects (both also very important).
- If you have a compelling product for a specific target audience/market, you can excel with a focus on your team, facility controllable items and program offerings.
I firmly believe that the biggest crisis our traditional clubs & our industry is currently facing is who and how we hire. Many operators are hiring on a very ad hoc basis.
Reproduced thanks to the kind generosity of Norm & Justin Cates at Club Insider
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President & Chief Executive Officer, Active Wellness & BMC3
Bill is a health club industry veteran with over 25 years of experience leading and managing all aspects of commercial health clubs, medical fitness centers, community centers and corporate fitness centers. He owns BMC3 – a health club consulting company and is co-founder, President & CEO of Active Wellness (dba Active Sports Clubs). Bill has served as Chairman of the IHRSA Board of Directors, on the ACE Industry Advisory Board, on the ACSM Facility & Standards Guidelines and Recommendations Committee and is actively engaged in industry Board Service, as well as education and speaking on industry topics throughout the world.
If you like Bill McBride, listen to him on the Fitness Business Podcast