Coming live from the Athletic Business Show in Orlando, we have a very special guest to talk about customer service and customer experience. Chris Stevenson is an expert in the fitness industry for customer service and customer experience.
A lot of times customer service is about lip service. One of the keys you have to do is instill it into the culture of our business.
Justin is the Managing Director of Active Management, which he began January 2004. He offers coaching to businesses worldwide in everything from start up and design to marketing and sales systems. Justin also facilitates four Australian and New Zealand ‘fitness industry roundtables’ events, which allows him to see a huge cross section of business models.