Learnings From Amanda Stevens On The Fitness Business Podcast
Last week I spoke with Amanda Stevens about igniting the customer experience in your fitness business
During the show, you will learn about:
- The difference between a customer and an advocate
- How we can help our team understand the importance of customer service
- How a customer advisory board can help you get great insights on your business
- The role of technology for customer experience
Amanda also said:
“Are you making decisions through the eyes and the lens of what’s important to your customers?” Amanda Stevens
Chantal worked for 15 years in senior sales and marketing roles in the media industry before transitioning careers. She began as a qualified Personal Trainer and Group Fitness Instructor. Realising she could do more to help the industry, she became a Fitness Business Coach with Active Management. Then in 2015, she became the host of The Fitness Business Podcast. Now with over 262 shows and 500,000 downloads it is one of the world’s top podcasts for fitness business owners, managers and fitpreneurs.
Chantal has interviewed fitness industry leaders including Rick Caro, Bill McBride, Brent Darden, Rasmus Ingerslev, Derek Gallup, Alison Flatley, Mo Hagan, Sarah Robb O’Hagan, Carrie Kepple, Emma Barry.
Fitness industry award winners including Todd Durkin, Krista Popowych, Carol Michaels, Kristen Green.
International authors including Jay Baer, Jeb Blount, Mark Shaefer, Mike Michaelowicz, Michelle Segar.