Last week I spoke with Katie Bossie about myth busting customer service secrets.
During the show, you will learn about:
- 5 Myths of Customer Service
- What is the Net Promoter Score and how it’s calculated
- What’s the best way to tell if you are operating within these myths?
- 3 ways to improve customer satisfaction in our business
Katie also said:
“The loyalty of your front line staff is the number one biggest driver of member loyalty.” Katie Bossie
Chantal worked for 15 years in senior sales and marketing roles in the media industry before transitioning careers. She began as a qualified Personal Trainer and Group Fitness Instructor. Realising she could do more to help the industry, she became a Fitness Business Coach with Active Management. Then in 2015, she became the host of The Fitness Business Podcast. Now with over 238 shows and 400,000 downloads it is one of the world’s top podcasts for fitness business owners, managers and fitpreneurs.
Chantal has interviewed fitness industry leaders including Rick Caro, Bill McBride, Brent Darden, Rasmus Ingerslev, Derek Gallup, Alison Flatley, Mo Hagan, Sarah Robb O’Hagan, Carrie Kepple, Emma Barry.
Fitness industry award winners including Todd Durkin, Krista Popowych, Carol Michaels, Kristen Green.
International authors including Jay Baer, Jeb Blount, Mark Shaefer, Mike Michaelowicz, Michelle Segar.