Learnings From Katie Bossie on The Fitness Business Podcast

Last week I spoke with Katie Bossie about myth busting customer service secrets.

During the show, you will learn about:

  • 5 Myths of Customer Service
  • What is the Net Promoter Score and how it’s calculated
  • What’s the best way to tell if you are operating within these myths?
  • 3 ways to improve customer satisfaction in our business

Katie also said:

“The loyalty of your front line staff is the number one biggest driver of member loyalty.” Katie Bossie

Listen To The Podcast Now