Learnings From Steve Lesnard on The Fitness Business Podcast
Last week I spoke with Steve Lesnard about how to use data to shape the customer experience.
During the show, you will learn about:
- What type of consumer data can be collected?
- How to script a clear customer journey.
- 3 ways a fitness owner can enhance their customer experience using data.
Steve also said:
“Understanding the broader picture of your customer will allow you to provide the right services at the right time.” Steve Lesnard
Chantal worked for 15 years in senior sales and marketing roles in the media industry before transitioning careers. She began as a qualified Personal Trainer and Group Fitness Instructor. Realising she could do more to help the industry, she became a Fitness Business Coach with Active Management. Then in 2015, she became the host of The Fitness Business Podcast. Now with over 262 shows and 500,000 downloads it is one of the world’s top podcasts for fitness business owners, managers and fitpreneurs.
Chantal has interviewed fitness industry leaders including Rick Caro, Bill McBride, Brent Darden, Rasmus Ingerslev, Derek Gallup, Alison Flatley, Mo Hagan, Sarah Robb O’Hagan, Carrie Kepple, Emma Barry.
Fitness industry award winners including Todd Durkin, Krista Popowych, Carol Michaels, Kristen Green.
International authors including Jay Baer, Jeb Blount, Mark Shaefer, Mike Michaelowicz, Michelle Segar.