Mystery Shop Your Own Studio’s Classes

“Mystery shopping” your own classes isn’t a new idea or revolutionary. In my experience, it is necessary to be able to maintain a high quality of class delivery, excellence and experience in all aspects of your fitness business.

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Tips to Handling Income Calls: Smile

Smiling is the golden rule of telephone conversation! Did you know that when you answer the phone both with a smile on your face and standing up you are actually communicating a ton of non-verbal cue’s through voice tone. 

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Have You Called Your Business Lately?

Mystery Shopping can help you identify whether a prospective member’s telephone experience will encourage them to make an appointment to visit your facility, to call you again or whether they will hang up and never return.

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Get A Clear Picture Of Just What Happens In Your Business

Our Mystery Shopping program covers the whole set of service criteria from the moment a prospective member enters your facility, to the greeting and start of a conversation – so first contact, professionalism, sales & communication skills and observance of all areas of your facility.

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