Smiling is the golden rule of telephone conversation!
Did you know that when you answer the phone both with a smile on your face and standing up you are actually communicating a ton of non-verbal cue’s through voice tone. Research shows if you are feeling anxious, angry or even plain old bored chances are it will be revealed in your tone of voice. Because the caller cannot see you over the phone the impact of your voice conveys the crux of your message and will create a lasting impression.
Standing up can help you stay dynamic and focused through the conversation. You will feel more confident – you can freely gesticulate (waving your arms around…) that results in more natural speech patterns.
So be mindful when answering calls – both standing up and smiling will help you project a really positive image!
Experienced and results orientated Lisa delivers exceptional customer service, reflecting her commitment to her clients’ success. She combines a warm, compassionate personality with steely determination and focus. Lisa’s early experience working in Media followed by her career in the Real Estate Industry that spans over 25 years is where she has honed her Sales, Marketing and Customer Service skills. Dedicated to her clients’ success shines through in her everyday approach and she is both passionate and proactive with a genuine knowledge and belief that Mystery Shopping can make a huge difference in your business. Lisa is an avid bibliophile and works as a writer and editor in her spare time.