Smiling is the golden rule of telephone conversation!

Did you know that when you answer the phone both with a smile on your face and standing up you are actually communicating a ton of non-verbal cue’s through voice tone.  Research shows if you are feeling anxious, angry or even plain old bored chances are it will be revealed in your tone of voice.  Because the caller cannot see you over the phone the impact of your voice conveys the crux of your message and will create a lasting impression.

Standing up can help you stay dynamic and focused through the conversation.  You will feel more confident – you can freely gesticulate (waving your arms around…) that results in more natural speech patterns.

So be mindful when answering calls – both standing up and smiling will help you project a really positive image!