A Mystery Shopping program requires meticulous planning and needs to be conducted with the right energy and in a professional manner and we therefore carefully recruit our shoppers.
So what set of skills & personality traits does Active Management look for in our team of Mystery Shoppers?
First and foremost our shoppers are honest and objective. Mystery Shopping reports are not reviews or opinions. They are factual statements and most importantly must be objective. Attention to detail, a great memory and a flair for language and communication are all skills that we look for.
Our shoppers are comfortable ‘acting’ and will play their scenario well when they visit your facility. They are discreet, friendly, casual and curious! They will observe and interact with your staff and they will be factual in what they report. All shapes and sizes, age groups & gender are well represented.
You need great Mystery Shoppers to be able to get the results for you. Our shoppers are experienced in mystery shopping the fitness industry and are carefully selected for each of our clients individually.
We check, validate, re-read and ensure our reports are of a high quality standard and the results that we deliver are easily understood, sharp, concise and insightful.
Experienced and results orientated Lisa delivers exceptional customer service, reflecting her commitment to her clients’ success. She combines a warm, compassionate personality with steely determination and focus. Lisa’s early experience working in Media followed by her career in the Real Estate Industry that spans over 25 years is where she has honed her Sales, Marketing and Customer Service skills. Dedicated to her clients’ success shines through in her everyday approach and she is both passionate and proactive with a genuine knowledge and belief that Mystery Shopping can make a huge difference in your business. Lisa is an avid bibliophile and works as a writer and editor in her spare time.