A Mystery Shopping program requires meticulous planning and needs to be conducted with the right energy and in a professional manner and we therefore carefully recruit our shoppers.

So what set of skills & personality traits does Active Management look for in our team of Mystery Shoppers?

First and foremost our shoppers are honest and objective.  Mystery Shopping reports are not reviews or opinions.  They are factual statements and most importantly must be objective.  Attention to detail, a great memory and a flair for language and communication are all skills that we look for.

Our shoppers are comfortable ‘acting’ and will play their scenario well when they visit your facility.  They are discreet, friendly, casual and curious!  They will observe and interact with your staff and they will be factual in what they report.  All shapes and sizes, age groups & gender are well represented.

You need great Mystery Shoppers to be able to get the results for you.  Our shoppers are experienced in mystery shopping the fitness industry and are carefully selected for each of our clients individually.

We check, validate, re-read and ensure our reports are of a high quality standard and the results that we deliver are easily understood, sharp, concise and insightful.