Top Tips From Justin Tamsett on Show 38 From The Fitness Business Podcast
Here is what resonated for me on this weeks podcast from Justin Tamsett where he talks about what we can learn from other industries about great customer experiences:
If you always look at gyms, health clubs, studios then you only get as good as gyms, health clubs and studios! Justin Tamsett
Finding commonality is one key to building rapport & making a sale. Justin Tamsett
And Justin’s top tips are:
- Meet with a member’s significant other, best friend & a good mate from work. They play a part in the their success.
- Your staff members should truly know everything about every product in the business.
- (JT gave the example of getting a T-Shirt during his recent CrossFit visit) Small incentives (like a T-shirt) may entice members to join or take part or encourage them to pay a premium fee for the tangible item.
Tell us in the comments below your #1 Takeaway from this show or what success you have had from implementing an idea you heard here!
Subscribe to The Fitness Business Podcast Show Notes to receive all our podcasts as they go live!
Chantal worked for 15 years in senior sales and marketing roles in the media industry before transitioning careers. She began as a qualified Personal Trainer and Group Fitness Instructor. Realising she could do more to help the industry, she became a Fitness Business Coach with Active Management. Then in 2015, she became the host of The Fitness Business Podcast. Now with over 262 shows and 500,000 downloads it is one of the world’s top podcasts for fitness business owners, managers and fitpreneurs.
Chantal has interviewed fitness industry leaders including Rick Caro, Bill McBride, Brent Darden, Rasmus Ingerslev, Derek Gallup, Alison Flatley, Mo Hagan, Sarah Robb O’Hagan, Carrie Kepple, Emma Barry.
Fitness industry award winners including Todd Durkin, Krista Popowych, Carol Michaels, Kristen Green.
International authors including Jay Baer, Jeb Blount, Mark Shaefer, Mike Michaelowicz, Michelle Segar.