#JTInTheRaw Show 119 | Reduce Friction to Keep Customers

Friction -> the resistance when two objects run against each other. In business this is your customer rubbing against your policies, processes, culture & experiences. If you want to keep or gain customers reduce friction. Let me explain in #JTInTheRawShow119


  1. Nikki Williams on October 26, 2018 at 08:02

    Great Morning!

  2. Rod Leonard on October 26, 2018 at 08:16


  3. Andrew Riches on October 26, 2018 at 08:48

    Perfect topic

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